Frequently asked questions
Where do you deliver?
We deliver free of charge to all mainland addresses in Scotland. Our own team carries out every delivery, ensuring your bike arrives fully assembled and ready to ride. If you live on one of Scotland’s islands, contact us before ordering and we’ll confirm what delivery options are available.
How long does delivery take?
We aim to deliver your Eskuta within 14 days of order confirmation. You can also choose a later date that suits you. Our team will contact you directly to agree a handover time and confirm all details.
Will my bike arrive fully built?
Yes. Every Eskuta is assembled, tested, and charged by our technicians before leaving our workshop. On arrival, our delivery staff will show you how to use the controls, remove and charge the battery, and adjust your seating for comfort.
Can I track my delivery?
Our team will contact you directly to schedule your delivery, so there’s no need for third-party tracking. Once a date is agreed, we’ll provide an estimated time window and update you on the day if anything changes.
Do you deliver outside Scotland?
At present, our white glove service covers mainland Scotland. For addresses outside this area, please email eskutascotland@sportaberdeen.co.uk and we’ll see what arrangements can be made.
What about accessories and spare parts?
Smaller items such as helmets, locks, and clothing are sent via Royal Mail Tracked Delivery. Spare batteries can currently only be purchased alongside a new bike due to courier restrictions on lithium-ion batteries.
What is your returns policy?
You can return any unused bike or accessory within 14 days of delivery. The product must be in its original condition and packaging. Returns are free if the item is faulty or mis-described; otherwise, return postage costs apply. Refunds are processed within 14 days of receiving the item back.
What happens if my bike arrives damaged?
If your bike or accessory arrives damaged, contact us immediately. We’ll arrange collection or repair as quickly as possible. Every Eskuta is fully checked before dispatch, but if an issue does occur, we’ll put it right.
Is there a warranty?
All Eskuta bikes come with a 12 month manufacturer warranty covering key components and electrical parts. You’ll receive full warranty information at delivery, and our team can help with any claim or service request during your ownership. an extended warranty is available for purchase.
Do you offer finance or payment plans?
We currently accept full payment at checkout. Finance options and salary-sacrifice partnerships are under review; updates will be announced on our website and social channels when available.
Can businesses or organisations order Eskuta bikes?
Yes. We provide fleet and bulk supply options for businesses, schools, and community organisations across Scotland. Contact eskutascotland@sportaberdeen.co.uk to discuss fleet packages, delivery schedules, and servicing agreements.
Where can I get my Eskuta serviced?
Servicing and maintenance are available through our Adventure Aberdeen workshop in Kingswells. Routine checks, tyre replacements, and electrical inspections can be booked by contacting the team directly.
Who do I contact for support?
Email eskutascotland@sportaberdeen.co.uk or call 01224 507744. Our team is available Monday to Friday, 9am to 5pm, to help with orders, deliveries, and after-sales support.